Ally Customer Service
As one of the most popular digital financial services companies in the country, Ally has a lot of customer support questions to answer. Thankfully, it has an excellent customer service department that is always willing to help its customers.
Ally’s customer service team is available by phone, email and live chat for all account inquiries, including questions about deposit and withdrawal options, checking and savings accounts, mortgage rates, credit cards and investments. Additionally, Ally offers a variety of online banking tools such as mobile app access and a secure online portal. The company also boasts that it doesn’t charge fees for certain types of transactions such as low balance or overdraft fees, standard ACH transfers, international wires and official or cashier’s checks.
Despite having no physical bank branches, Ally’s customer service team is highly accessible and can be contacted 24/7. In addition, Ally’s website has an extensive list of frequently asked questions (FAQs) that can be used to find answers to common questions.
Aside from offering convenient contact methods, Ally is also committed to its customers’ privacy and security. As such, the company has a dedicated team that works to ensure that it protects its customers’ data. It also takes steps to ensure that all employees are trained on its strict privacy policies.
When Ally’s customer service representatives aren’t busy answering calls or writing articles, they spend time volunteering and giving back to their communities. In fact, the company has a whole month dedicated to its commitment to give back called “Giving Back at Ally.”
During this month, Ally’s associates are offered eight hours of paid leave to volunteer at an organization that is important to them. And, the company will match their donation up to a maximum of $500 per employee.
In addition, Ally’s commitment to give back extends to its customers as well. The company recently released a heartwarming video of its associates granting wishes to their customers for Thanksgiving. From helping a woman with her fall yard cleanup to allowing a woman to visit her partner in the Netherlands, Ally’s associates made some truly special moments happen for their customers this holiday season.
While many consumers may be skeptical about the benefits of a business that prioritizes customer advocacy, it’s becoming increasingly clear that customers value brands that are willing to go above and beyond to provide them with exceptional service. In the case of Ally, this means ensuring that its customers are happy by removing barriers that might prevent them from reaching their financial goals. This is not unlike Southwest’s decision to let all passengers carry their bags for free or T-Mobile eliminating its data overage charges. This type of customer-centric thinking is an effective way to differentiate a brand from the competition. As a result, it is no wonder that Ally is the recipient of numerous awards and accolades for its customer service. This is one of the reasons why Ally has become a top choice for many consumers when it comes to choosing a financial institution. Ally Customer Service